Customer Service & Inbound
AI agents that greet, verify, and resolve customer queries – ensuring a zero missed-call environment with consistent service quality.
- • Reception & switchboard
- • Order taking & status updates
- • Account & service queries
South African AI Voice Automation
Never miss a call again. AI voice teams designed for South African businesses.
AiBizTec replaces traditional call handling with always-on AI voice agents – reducing costs by up to 60%, eliminating missed calls, and delivering consistent, POPIA-compliant customer experiences in authentic South African accents.
- 40–60%
- Cost reduction per seat
- 24/7
- Availability & coverage
- 0
- Missed calls target
Live AI Agent
Real-time call automation
C
Customer
“Hi, I’d like to confirm my service appointment for tomorrow.”
Ai
AiBizTec Bot
“Absolutely. I’ve located your booking for 10:30 at our Sandton branch. Would you like an SMS reminder as well?”
Call centre automation
Up to 95% of routine calls handled by AI
Built for South African English and local accents · POPIA compliant · DMASA registered.
AI voice solutions that plug into your business
From frontline call handling to post-call admin, AiBizTec automates the workflows that slow your teams down.
Lead Generation & Follow-Ups
Outbound and inbound lead automation that qualifies prospects, handles objections, and books next steps – all with compliant call flows.
- • Warm lead qualification
- • Quote follow-ups
- • Renewal reminders
AI Personal & Broker Assistants
Dedicated AI assistants for executives and financial brokers that manage calls, screenings, and scheduling – even while you’re offline.
- • Call screening & routing
- • Appointment booking
- • Out-of-office coverage
Intelligent IVR & Voice Flows
Replace rigid, frustrating menus with natural conversational IVR that actually resolves customer requests before needing a human.
- • Dynamic routing & triage
- • Self-service journeys
- • Smart human escalation
Admin & Back-Office Automation
Connect calls to downstream systems – from CRM updates to ticket creation and invoicing – with human approval steps where needed.
- • CRM & ticket updates
- • Workflow triggers via API
- • Human-in-the-loop checks
Security, POPIA & Compliance
Built with South African regulation in mind: POPIA aligned, DMASA registered, with secure integration to your IT environment.
- • Encrypted call data flows
- • Role-based access
- • Full auditability
Built for high-volume South African industries
Wherever missed calls equal lost revenue or risk, AiBizTec AI agents step in.
Financial Services
Broker desks, insurance, lending & banking – handle inbound queries, renewals, and lead qualification without adding headcount.
Call Centres
Deploy AI agents for non-sales functions, drastically reducing seat costs while maintaining strict quality and compliance.
Service, Retail & Food
Capture every booking and order – from restaurants to delivery and retail – with no more “phone just rang off”.
Online & E-commerce
Automatically call back hot leads from forms, chats, or abandoned carts for instant, voice-driven conversions.
Medical & Security
Prioritise critical calls, route emergencies correctly, and keep reception lines responsive without overloading teams.
Outcome-driven deployments
Every implementation is designed around measurable KPIs – missed call reduction, handling time, cost per interaction, and customer satisfaction.
How deployment works
A structured rollout that gets you from discovery to production in weeks – not months.
-
1
Discover
Map your call types, volumes, peak times, and compliance requirements.
-
2
Design
Configure AI call flows, voice persona, and integration touchpoints.
-
3
Pilot
Run in a controlled environment, refine scripts, and validate KPIs.
-
4
Scale
Roll out across teams, locations, and new call types with full monitoring.
Why teams choose AiBizTec
A staffing model that doesn’t sleep, doesn’t take leave, and doesn’t compromise on quality.
40–60%
Cost saving
Reduce your effective cost-per-seat while increasing coverage and consistency.
24 / 7
Availability
Keep critical lines open across time zones, public holidays, and peak seasons.
0
Missed calls goal
Architected around “never miss a call” as a design principle, not an aspiration.
Let’s talk about your call volumes
Share a few details and we’ll schedule a demo focused on your environment, from infrastructure and compliance through to business outcomes.
- info@aibiztec.co.za
- Typical clients
- Call centres, financial services, security firms, medical practices, retailers, and service businesses.